Sourcing terms
Version 1, from 2 November 2026
1. What we do for you
Kronwerk acts as your buying agent: we find the product, buy it from the seller on your behalf, and, when you choose our shipping, ship it to Zimbabwe. The seller is the supplier of the goods, and any warranty the seller gives is passed on to you through Kronwerk. (A.7, 1)
2. Your quote and paying for it
A quote is valid for 24 hours. (A.7, 13) Checking and repacking cost $5.00 a package. (A.7, 14) When we ship your goods, our Shipping terms apply as well. If you save a card for later charges, we tell you before we charge it: a fee on credit terms is charged on its due day, and you are told 7 days before; any other charge is charged 24 hours after we tell you, unless you pay another way first. If a charge does not go through, nothing is taken, you pay the usual way, and we do not try the card again by itself. You can remove the card in Account at any time.
3. When goods are lost, seized or damaged
A claim for lost or seized goods needs proof of payment for the goods; for goods we buy, our purchase confirmation is the proof. (A.7, 4) Wrong items and visible damage must be reported within 72 hours of collection. Electrical and sensitive items are excluded. (A.7, 16)
4. Collecting, delivery and storage
When we ship your goods, our Shipping terms say how you collect them, how we deliver them and what storage costs. If you would rather use your own courier, we hand your goods to them at our partner's warehouse in China instead, and from then on they are in your courier's care.
5. Refunds
If your order ends before we buy anything, because you turned the quote down or it ran out unpaid, we refund everything you paid on it. On an order that goes ahead, what we owe you back, such as the cost of an item we could not buy, of items whose price rise you chose not to pay, or the difference when a parcel weighs less than its estimate, is worked out once every charge is known and paid back when you collect your goods. An item made to order cannot be refunded once the seller has accepted it. We refund the way you paid, or keep the money as credit on your account if you prefer. Money paid in ZiG is refunded at its US dollar value, at the rate on the day of the refund. Search credits are not refunded.
6. Your personal data
We look after your personal data as our privacy notice explains. You can read it on our website and in the app, and see everything we keep about you in Account, Your data.
Shipping terms
Version 1, from 2 November 2026
1. What we do for you
Kronwerk ships your goods from our partners' warehouses in China to Zimbabwe, together with other customers' goods. Consolidated cargo is not issued with an individual bill of entry. (A.7, 10)
2. Prices and departures
A parcel leaves on the first departure at least 3 days after it reaches the warehouse. Arrival dates are estimates. (A.7, 7) Express and Normal can be swapped until departure, as can Ultra Slow and Sea; goods are not moved between the two groups. (A.7, 8) Sea freight is charged at a minimum of 0.5 m³ for individuals and 0.5 m³ for verified businesses. (A.7, 9) Freight rates may change without notice. Paid orders keep their price unless the change is larger than Kronwerk can absorb, in which case you are told before dispatch. (A.7, 11) Kronwerk does not accept parcels sent freight-collect: your supplier must prepay delivery to the warehouse, and freight-collect parcels are refused there. (A.7, 19) For Shipping Only parcels, any price given before they reach the warehouse is an estimate: the charge is worked out on what the warehouse weighs and measures. Every parcel must carry your Kronwerk code, as the address we give you shows, so the warehouse knows it is yours. If you save a card for later charges, we tell you before we charge it, and charge it 24 hours later unless you pay another way first. If a charge does not go through, nothing is taken, you pay the usual way, and we do not try the card again by itself. You can remove the card in Account at any time.
3. Insurance, and when goods are lost, seized or damaged
Insurance is offered on every order, at the rate shown on your quote, of the insured value. It pays the full insured value if goods are lost or seized through no fault of yours, and does not cover damage. It must be chosen before the parcel is sent. (A.7, 2) Without insurance, you receive at most what the freight partner pays for lost or seized goods, a multiple of the shipping cost never more than the goods' value, plus a refund of Kronwerk's service fee. (A.7, 3) A claim needs proof of payment for the goods; for Shipping Only parcels, your own proof of payment to your supplier. (A.7, 4) Goods travel in the seller's original packaging; damage in transit is not compensated, and shipping charges remain payable. (A.7, 5) Goods seized because they were undeclared, misdeclared or prohibited are not compensated. (A.7, 6) You must declare the contents truthfully, and give proof of purchase for Shipping Only parcels. (A.7, 18)
4. Collecting, delivery and storage
Storage in China is free. Goods in Harare that are not collected are charged $3.00 a day after 3 days. Goods still unpaid after 30 days are sold to recover the balance, storage and freight, and any money left is held for you. (A.7, 12) Goods are released only against a valid pick-up card, and the person collecting signs for them. (A.7, 15) Goods are collected from 43 Selous Avenue, Harare, Monday to Friday, 10:00 to 16:30. (A.7, 20) Open and check every package at the counter before leaving, because customs inspections can leave items loose. (A.7, 21) Wrong items and visible damage must be reported within 72 hours of collection; electrical and sensitive items are excluded. (A.7, 16) Delivery within Zimbabwe is arranged for a $2.00 handling fee; the courier's own charge is quoted separately and is not part of Kronwerk's price. (A.7, 17) Once goods are handed to the courier you chose and paid for, the courier's own terms apply: we keep the courier's receipt and help you claim from them. If nobody can take the delivery, any charge to deliver again is yours, and goods the courier brings back to us are stored again from that day, as when they first arrived; a new delivery is arranged for the handling fee again. A verified business, or an account on the Trade tier, may send someone else to collect, who must show the ID it gave us.
5. Refunds
When you have paid more than your shipping finally costs, the difference is worked out once every charge is known and paid back when you collect your goods. For goods lost or seized, section 3 says what you receive. We refund the way you paid, or keep the money as credit on your account if you prefer. Money paid in ZiG is refunded at its US dollar value, at the rate on the day of the refund. Until goods are sold under section 4, you can still pay what you owe and collect them. Money left over after a sale is credit on your account for 6 months: it pays your next order, or we pay it out when you ask, by bank transfer or in cash at our counter. If it is still unclaimed after that, Kronwerk may keep it.
6. Your personal data
We look after your personal data as our privacy notice explains. You can read it on our website and in the app, and see everything we keep about you in Account, Your data.