Privacy notice
Version 1, from 2 November 2026
1. Who we are
Kronwerk (Private) Limited, of 43 Selous Avenue, Harare, decides how your personal data is used and is responsible for it. Write to us at info@kronwerk.co or call +263 778 444 675.
2. Our data protection officer
Our data protection officer makes sure we use personal data lawfully, and answers questions about it. Write to them at info@kronwerk.co, with "Data protection" in the subject, or at our office, 43 Selous Avenue, Harare.
3. What we keep
Your name, email address and mobile number. Your account, and for a business its registration documents and its contact person's ID copy, which we keep encrypted. What you ask us to find, your quotes, orders, parcels and their photos, your payments and the numbers you pay from, and your receipts. Your messages with us. The terms you signed, with your signature. Your choices, such as whether we may send you news and offers. For your security, the devices and internet addresses you sign in from. At pick-up we note the type of ID you show, never its number. If you chat with Becky, our AI assistant, on our website or our sign-in page: your questions and her answers, with personal details taken out.
4. Why we keep it
To find, buy and ship what you ask for, and to tell you how it is going. To take and refund your payments, and keep the books the law requires. To check businesses and keep accounts safe. And, in totals only, to learn what customers look for and buy, so we can serve them better: these totals never name anyone, and any group of fewer customers than we set is left out.
5. The legal grounds we rely on
We use your personal data to carry out our agreement with you, when you ask us to find, buy, ship or deliver goods and when we take your payments; because the law requires it, such as keeping invoices, payment records and our books, and checking the businesses we serve; in our legitimate interests, to keep accounts and payments safe, to prevent fraud, and to learn from totals that name no one; and with your consent, to send you news and offers, which you can change at any time in Account.
6. Who we share it with
Only what each needs to do its part: the sellers we buy from, our freight partners in China and the couriers that carry your parcels; Paynow, for mobile money payments; the service that sends the code to check your mobile, and the one that sends our emails; Google, when you sign in with Google; Cloudflare, which protects our sites and checks that a person, not a machine, is using our forms; and our AI provider, OpenAI, with personal details taken out of the text first. We never sell your personal data.
7. Where your data is kept
Our systems and your files are kept on DigitalOcean's servers in Europe. Some of the services in section 6 are in other countries: the ones that send our emails and check your mobile, our AI provider and Google are in the United States, Cloudflare works around the world, and our freight partners and the sellers we buy from are in China. Each gets only what it needs for its part.
8. How long we keep it
Records of what customers search for and buy, kept for our totals, are deleted after 24 months, and only the totals remain. Chats with Becky are deleted after 30 days, and records of errors and how fast our systems answer after 30 days. The rest is kept while your account is open. When you ask us to erase your personal data, we do so as section 9 says, and keep only what the law requires, such as invoices, payments and our books, for as long as the law requires it.
9. Your rights
You can see everything we keep about you, and download it at once, in Account, Your data. You can ask us to correct it. You can ask us to erase your personal data: within 30 days we check that nothing is still open, such as an order, money owed or a complaint, then erase your name, contact details, addresses, ID copies and photos, and keep only what the law requires, such as invoices, payments and our books, under your customer number. You choose whether we send you news and offers, in Account, and can change it at any time.
10. Keeping it safe
ID numbers and the secrets behind our staff's sign-in are encrypted in our database. Our staff see only what their work needs, and each look at a customer's full contact details is recorded.
11. Cookies
We use only the cookies our sites need to work: to keep you signed in, to keep a chat with Becky going while your browser is open, and to bring a question from that chat into the app. We use no advertising or tracking cookies.
12. Questions and complaints
Write to us at info@kronwerk.co with any question about your personal data. You may also complain to the Data Protection Authority, POTRAZ.